Practice 02 — Government & public sector

Public services that work for everyone.

We help public-sector teams design, build, and modernize digital services that are accessible to every resident, secure by design, and documented for the scrutiny that public systems deserve.

Talk to us Our standards

Capabilities

Built for the realities of public service.

Public systems serve everyone, including people in a hurry, on an old phone, using a screen reader, or having the worst week of their year. They also answer to auditors, legislators, and the press. We design for all of it.

  • 01

    Resident-facing services

    Applications, permits, licensing, payments, and status tracking, written in plain language and tested with the people who use them.

  • 02

    Case management

    Intake, eligibility, review, and decision workflows with the audit trails, retention rules, and reporting that oversight requires.

  • 03

    Legacy modernization

    Incremental migration off mainframe and end-of-life platforms, without disrupting the services people depend on.

  • 04

    Data sharing & reporting

    Secure data exchange between programs and agencies, plus reporting and open data that hold up to public scrutiny.

  • 05

    Identity & access

    Sign-in, identity verification, and role-based access that balance strong security with serving the whole public.

  • 06

    Cloud migration

    Architectures for government-approved cloud environments, with infrastructure defined as code and deployments you can audit.

Exploring AI for your agency?

We deploy language models inside your security boundary, with human review, audit trails, and evaluation results you can publish.

AI & LLM engineering

Standards

Compliance built in, not bolted on.

Public systems answer to more than their users. We produce the evidence as we build the software, so reviews confirm what you already know instead of discovering what you don’t.

  • Accessibility

    We design and test to WCAG 2.2 AA, the current version of the standard behind Section 508 in the US and EN 301 549 in Europe, using automated checks and hands-on testing with assistive technology.

  • Security controls

    Controls mapped to the framework you answer to, whether that’s NIST SP 800-53, ISO/IEC 27001, or your own, and implemented as the system is built.

  • Authorization support

    System security plans, architecture diagrams, and control evidence, prepared alongside the software to support your authority‑to‑operate process.

  • Plain language

    Content written for a real person under real pressure to understand on the first read, not for the org chart.

  • Privacy by design

    Collect only what the service needs, protect what you keep, and document how data flows, ready for privacy impact assessments.

  • Open standards

    Open formats and documented APIs, so the agency, not the vendor, controls what happens next.

Working together

How we work with public-sector teams.

  • 01

    Start small, prove value

    Discovery sprints and pilots that reduce the risk of a larger investment and give decision-makers something real to evaluate.

  • 02

    Research with the real public

    We test with residents and frontline staff, including people who rely on assistive technology.

  • 03

    Modular delivery

    Work structured in well-scoped increments that fit budget cycles and modular procurement.

  • 04

    Knowledge stays with you

    Code, documentation, and know-how transfer to your staff throughout the engagement, not just at the end.

Working through a contracting office?

We’ll provide the registration details and documentation your procurement team needs.

Contact us

Have a system that needs building, or rebuilding?

Tell us what you’re working on. We’ll help you find the clearest way forward.

Start a project [email protected]